• Primary communications advisor to Corporate Communications, Finance, Global Business Services, Legal & Compliance, Human Resources, and Global Strategy executive and C-suite leadership teams; Consulted with more than 25 executives on strategic messaging, thematic topics, thought leadership, events, external opportunities, M&A/divestitures and culture building programs

• Developed and implemented year-round content strategy and data-driven communication plans 

• Drove holistic change management and transformation programs ensuring organizational readiness for large-scale initiatives 

• Positioned executives as thought leaders by writing a variety of planned and ad-hoc messages including monthly newsletters, videos and thematic business updates; 

• Increased employee engagement scores by organizing content for 20+ marquee events including leadership summits, fireside chats, town halls, monthly webinars, virtual celebrations, and employee Q&A sessions

• Optimized communication channels by launching new platforms increasing engagement by over 80%; Launched HR Connections Viva Engage community, Strategy Teams channel, Global Strategy Get Togethers and functional Town Halls

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• Led team of three professionals responsible for a variety of communication initiatives and content development, while mentoring and developing their careers

• Supported company’s digital transformation; Oversaw communications planning, rollout, and execution of ~80+ annual technology and business initiatives. Sample projects: Service Desk integration, Global connectivity program, Cyber Security Month, etc.

• Leveraged key business themes and initiatives to develop storytelling opportunities across company-wide channels like weekly newsletters, intranet sites and Viva Engage

• Fully rebuilt legacy GBS intranet into modern SharePoint site (GBS Hub) with more than 700 content pages and ~12k+ views per month (900% traffic increase);

• Supported, developed and strategized monthly DEIB content

• Introduced several new communication channels including monthly Coffee Connection discussions, Modern Workplace webinars, SharePoint newsfeed, Tips from GBS on Viva Engage, Beyond the Bio videos and leader profiles

• Served as Americas regional Incident Management Team (IMT) communications lead; Former primary lead for all COVID-19/BTO technology crisis communications with ongoing content development

• Managed and coordinated robust GBS crisis communications response for approximately 25 annual technology/cyber security incidents

• Prepared IT alerts and messaging pages, participated in regular stress tests and disaster recovery planning

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• Managed multiple communication campaigns including launching the region’s first spokesperson on Twitter

• Primary coordinator for global Research team; Produced a variety of materials including quarterly infographics, website landing pages, new media, and internal teach-ins

• Developed digital content to enhance the client experience including weekly video updates, webcasts, interactive brochures, and social media content

• Coordinated weekly email marketing distributions; Leveraged CRM data to target specific audiences

• Designed award pitches for industry organizations 

• Marketed new products such as Green Growth Bonds with full-scale promotional plans via external-facing websites, pitch materials, FAQ documents, press releases and staff communications

• Successfully launched the first digital conference app in the Americas with online content, client engagement features and polling

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• Managed and monitored over $3 million in annual event budgets; Covered over 250 events ranging from private dinners to large-scale conferences with 300 attendees

• Organized client conferences with 20-30 speakers, keynote events and multiple breakout sessions

• Secured all logistics for high-level initiatives including visits to congressional offices on Capitol Hill, a VIP visit to the chambers of Chief Justice John Roberts and dinners with the chairman of the NYSE.

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• Managed and executed all arrangements for two different 4-day VIP events with budgets up to $400K; Arranged a variety of golf outings, family events at Yankee Stadium and celebrations including a World Series party

• Maintained a video library of client clips and footage logs for promotional videos

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• Developed media strategies and regularly pitched the press with story ideas, high-profile press events and new products; Planned and promoted weekly Starbucks grand openings

• Oversaw duties of Account Coordinator and 2 interns

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